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培訓(xùn)公司或經(jīng)銷商在機器交付時，會對機器具體操作人員進行理論和具體操作培訓(xùn)，培訓(xùn)內(nèi)容包括如下內(nèi)容：1、培訓(xùn)大綱①機器結(jié)構(gòu)和主要部件介紹??? ②具體操作指導(dǎo)③操作注意事項說明????????? ④日常保養(yǎng)維護⑤常見故障排除2、培訓(xùn)成果檢驗①理論測試（書面）?????????????????②操作測試（現(xiàn)場）③常用易損件更換方法測試（現(xiàn)場）??? ④故障排除測試（現(xiàn)場）所有受培訓(xùn)人員需在測試合格后方能操作機器。安裝調(diào)試機器到達指定站點后，開箱檢查，機器有無損壞，配件是否齊全，裝上隨機配件，啟動電源，檢查機器的工作狀態(tài)，一般是聽電機運轉(zhuǎn)的聲音是否正常，有無雜音，看機器的吸水或吸塵效果售后服務(wù)1、質(zhì)保期產(chǎn)品從購買之日起享受一年質(zhì)保，質(zhì)保期內(nèi)任何由于產(chǎn)品材料和工藝引起的產(chǎn)品缺陷，買方可以要求經(jīng)銷商免費更換和維修。質(zhì)保適用于以下條款：①質(zhì)保不包括意外事故損壞、誤用、細小部件、旋鈕和耗材；②產(chǎn)品應(yīng)該按照操作說明書正確安裝和操作；③產(chǎn)品僅作為戶內(nèi)使用；④如果產(chǎn)品被轉(zhuǎn)售或者由非本公司指定專業(yè)人員修理之后，則被認(rèn)為是自動放棄質(zhì)保；⑤具體細節(jié)根據(jù)實際變更，不需預(yù)先聲明；⑥對易發(fā)生事故和由此帶來的損壞，廠商不承擔(dān)任何責(zé)任；⑦質(zhì)保不會減少任何法定和合法權(quán)益。保用期內(nèi)每兩個月上門為客戶所購設(shè)備定期保養(yǎng)，檢修，保修。產(chǎn)品若出現(xiàn)故障，原則上保證48小時內(nèi)排除，如不能排除可提供備用機給客戶使用，直到設(shè)備修復(fù)。2、備品備件和易損件庫存?zhèn)}庫備有充足的備品備件和常用易損件，一旦有設(shè)備損壞，可及時進行更換。并以最優(yōu)惠的價格向客戶提供性能優(yōu)越且技術(shù)兼容的備品備件和常用易損件。3、響應(yīng)時間質(zhì)保期內(nèi)，設(shè)備出現(xiàn)故障，接到客戶通知后2小時內(nèi)，緊急情況下1小時內(nèi)，派合格的技術(shù)人員到現(xiàn)場進行技術(shù)服務(wù)，并在最快的時間內(nèi)幫助客戶排除故障，如果故障暫時未能排除，將提供備用機器給客戶使用直至設(shè)備故障解決，確保不對客戶的正常清潔工作造成影響。4、專門售后服務(wù)人員克力威在全國各地設(shè)立辦事處和戰(zhàn)略合作經(jīng)銷商，為客戶提供專門的售后服務(wù)人員，進行一對一技術(shù)服務(wù)，隨時解決客戶遇到的設(shè)備問題。5、免費技術(shù)培訓(xùn)①??? 因技術(shù)升級等原因，將為客戶提供進一步的技術(shù)培訓(xùn)服務(wù)。②??? 因客戶方人員的更迭造成設(shè)備的使用問題，將免費為客戶提供技術(shù)培訓(xùn)。6、質(zhì)保期內(nèi)免費零部件更換質(zhì)保期內(nèi)對于非人為原因造成的設(shè)備損壞，將為客戶提供免費的零部件供應(yīng)（易損件除外，易損件包括但不限于：刷盤、針座、吸水膠條、吸水管、放水管、吸扒萬向輪、機身萬向輪、機身大輪、水扒、塵扒、吸水扒、塵袋）。
when achieve the delivery ,We or our agent will provide the training for you ,
the training as below:
1、training program
①introduction? for the product structure and? main part.
②detailed operation guidance
③explaining for the attention matters during operation
④daily maintenance
⑤normal trouble removal
2、training achievement checkout
①paper testing for the theory
②operational testing
③normal consumable? part replacement testing
④trouble removal testing
trainee is not allowed to operate the machine until pass the testing.
installation and trial run
Pls do the inspection? to check whether there is damage ,spare part missing? problem,also pls turn on the machine to check whether the machine is running well,no any abnormal noise,and check the water and dust collecting ability.
after-sale service
1、guarantee
we guarantee the qualtity for one year for all our products,in this period ,you can ask us or the agent to provide the free replacement or free maintenance if any quality problem which caused by the material and technical process be appeared.
guarantee rules:
①damage by accident ,wrong operation and consumable is excluded.
②You must read the instruction manual before operation.
③don’t? use the product in wild
④for domestic market,if the product is not sold by Kingsun or its agent,there would be no guarantee
⑤details could be changed only bu KingSun,no need to state advanced.
⑥to any unrelated accident and its damage ,KingSun assumes no responsibility
⑦there is no legal rights decreased by the guarantee
to domestic market,in the guarantee period,agent or Kingsun will provide maintenance or free check every two months.
for domestic market,in principle ,we will finish the maintenance or fixing in 48 hours if there is problem with the products.Or KingSun need to send the equipment back to factory and provide spared machine to customer.after recovery ,KingSun will send the machine back to customer and get the spared one back.
2、spare part stock and consumable stock
we have enough spare parts and consumable,we can provide the parts to customer timely if there is damage .Also the good quality parts always with cheapest prices.
3、response time
for domestic markets,in the guarantee period,if there is abnormal shutdown problem,Kingsun and the agents will appoint engineer to go for the trouble removal.If we can not achieve it timely,
KingSun need to send the equipment back to factory and provide spared machine to customer.after recovery ,KingSun will send the machine back to customer and get the spared one back.
4、professional after-sale service person
CLEANWILL has agent and partner in every city of China,ensure there is professional after sale service person to provide the service as one to one,solve the problem timely for any ones that customer faced.